Why Worst Case Scenerios are Important?

Worst case scenarios can be frightened and challenging at the same time. They happen pretty infrequently for most people, I would say no more than a fraction of a percent of your overall transactions. So why is it important to us when it is a minuet percentage? We can just suffer through or get the boss to settle it. Why bother to learn skills to solve these cases?

In my own opinion, I personally believe that learning how to handle your worst customer situations is the single most important skill you can learn in your career, and teaching your team these skills is the surest way to succeed as a leader.

Below are 3 reasons:

1. These are all teachable skills and most people do not know them until they are being taught. Once you have learned how to manage crisis and conflict, these skills stick with you for the rest of your life.
2. Learning to handle your worst situations is the key to deliver service excellence all the time. It is the secret weapon that not many talk about. It changes the way you deal with your customers.
3. When you feel supremely confident walking into customer situation, your view of your job and your life itself changes dramatically.

Never put on your defensive posture when you are negotiating with people.