Every workplace on the face of the earth will tell you that it should deliver good customer service. With only 4 years of working experience in a customer service industry, I think that all employees (including management level) should know critical customer skills.
Many organisation mistakenly believe that good service is a matter of attitude. How are you suppose to change all your employees' attitude? It is impossible. Real change comes from creating a culture of continuous growth and learning. In other words, teaching people valuable life skills and making them part of something bigger than themselves.
People fundamentally do not like being told how to feel or how to behave. At the same time, most of us love learning new skills that improve our lives. So when you give every one the same kinds of skills that other crisis professionals use, you are actually giving them the gift of confidence and leadership. This will then in turn lead to better customer service.
No comments:
Post a Comment