The Employee Wow! Experience

To deliver The Wow! Experience, one must first experience it.

The point is that staff who are managed well and given the best environment to do their jobs, in tun do their best to delight their customers.

Leaders of organisations who want to deliver The Wow! Experience must focus relentlessly on providing the necessary environment to make their staff positive and happy.

What does the company need o do to ensure The Wow! Experience for the employees?

1. Select the 'Best Fit' not the 'Best' - It is also very important to hire people who are positive about themselves and the world around them. They must, firstly, like themselves.
2. Equip them - Resources channelled into developing people are never a waste.
3. Empower them - Empowering builds a sense of ownership in the staff. This leads to them seeking the best for the customer and the company.
4. Recognise and reward positive behaviour - Recognition for the staff can come in many forms- a simple 'thank you', a pat on the back, an award given during the company dinner.
5. Involve them, build ownership - Front liners should not be looked upon solely as implementers of corporate strategy. They have valuable insights that could save the company thousands of dollars in market research activities.
6. Trust them! Trust them! and still Trust them! - Communication is the key in building trust.