Excellent customer service starts from within an organisation - from the way that service providers function within the organisation when working with internal staff and systems. The 3 important aspects that determine how well an organisation fares internally are its systems and processes, internal communication and personal support for staff. Excellent service begins here - getting these aspects right means a step in the right direction for the organisation.
Monday, 30 March 2015
New perspectives to customer service
Traditional methods of gaining competitive advantage over other service providers have become less effective in this new era of social media empowered services. To succeed, service providers need to take on an entirely new paradigm when it comes to customer service: one which seeks to put customers first, is willing to go far beyond their expectations and strives to delight and surprise them. This change in service begins with a change in perspective.
Excellent customer service starts from within an organisation - from the way that service providers function within the organisation when working with internal staff and systems. The 3 important aspects that determine how well an organisation fares internally are its systems and processes, internal communication and personal support for staff. Excellent service begins here - getting these aspects right means a step in the right direction for the organisation.
Excellent customer service starts from within an organisation - from the way that service providers function within the organisation when working with internal staff and systems. The 3 important aspects that determine how well an organisation fares internally are its systems and processes, internal communication and personal support for staff. Excellent service begins here - getting these aspects right means a step in the right direction for the organisation.
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