Improving Interpersonal Communication Skills

Ways to improve communication and relationships with your customers. Below are some key concepts:

• It's almost a certainty that on any given day you will interact with a customer who speaks another native language.
• People from other parts of the world, or who are different from you, will have a communications style and preferences that differ from yours.
• Effective communication skills can lead to more positive customer-provider relationships and stronger interactions in your personal life.
• Service breakdowns cost your organisation money and should be avoided whenever possible. Take proactive steps to correct any situation immediately.
• You can help ensure service success when interacting with all customers by simply focusing on their needs, wants, and expectations and delivering the same quality of positive global customer service. 
• Generalisations are often made about others as a result of perceptions that you might have.
• Stereotypes are typically based on partial truths, misinformation, and assumptions about another group. There is no place in today's business environment for stereotyping.
• No mater what your personal beliefs or feelings are about a particular person or group, you have a responsibility as an organisational representative to focus on customers in a manner that sends a positive message about your employer.