Delivering positive global service in a diverse world

Doing business in a global world in which you might encounter people who are different from and yet similar to you. You can also explore some of the possibilities fro providing positive global customer service to those customers, includes the following below:

• Diversity is not just cultural; encompasses human characteristics that are different from one's own but that occur within other culture and diverse groups.
• In our highly mobile, technologically connected world, it is not unusual for many service providers to encounter within the course of a day a wide variety of people with differing backgrounds.
• You must know and comply with various laws related to dealing with people, both internal and external, in variety of protected diversity categories. If your employer does not provide training on these laws, ask your supervisor about them and do research on your own to ensure compliance and equitable treatment of others.
• Positive global customer service involves being willing to do the extra little things that project a customer-centric attitude.
• As a service provider, you are the face of your organisation. What you do or say from the time you greet the customer until the transaction ends will cement an image in the customer's mind.
• Trust typically equates to customer loyalty - vital element of a positive global service environment because without it, you have no customer - provider relationship.
• It is crucial that you under promise and over deliver so that customers are pleasantly and consistently surprise with the level and quality of products and services they receive.
• For people from many countries, building a strong interpersonal relationship is extremely important and in many instances must be accomplished before business is conducted.
• Values are the "rules" that people use to evaluate issues or situations, make decisions, interact with others, and deal with a variety of situations.
• Although many cultures have similar values and beliefs, specific cultural values are often taught to members of particular groups starting at a very young age.
• The key to positive global service success is to be open-minded and accept that someone else has a different belief system from yours that determines his or her needs.
• Often, a sense of modesty is instilled in people at an early age, and a customer can display modesty in many ways.
• You do not have to agree with beliefs and practices related to gender roles, but you will need to take them into consideration when interacting with customers from countries in which these practices are common.
• Strive to recognise your own biases toward other people and groups and keep your personal preconceptions in check. This can help reduce the potential for disagreement.
• Often, expectations of privacy will vary from one country or region to another.