Service Star

There are hundreds of thousands of stars out there, but we need millions more! All of us can be stars. There are some very specific things we can do that will help us become a Service Star. And we can help our team be viewed as a real service-oriented team that stands out from other organisations and other businesses.

You all have them in your organisations. What they have in common is an intense desire to exceed the customer's expectations. They want their customers to walk away dazzled. Stars give everyone else goals to shoot for and a benchmark to be measured against. It's important to remember that everyone can become a star just by taking on the challenge of being exceptional.

Characteristics of a Service Star:

• All Service Stars share motivation- actually a passion- to serve and help others. Stars realise the great personal satisfaction and reward from serving. They feel a genuine need, want, and desire to help others.
• Flexibility- It is the key to being able to manoeuvre through all the craziness, all the customer demands, and all the challenges that get thrown at you everyday. Customer Service Stars seem to be able to rise above negative situations and adapt their behaviour based on the events going on around them.
• Energy and Enthusiasm- No matter who the are, they just plain fun to be around. Service Stars seem to radiate energy and enthusiasm. If you are having a bad day or are down in the dumps, just being around these people gives you a shot in the arm. Imagine the impact you could have on your customers by radiating energy and enthusiasm.
• Ownership- Service Stars take ownership of customers, situations, and problems. They use every bit of the power and authority they have been given by management. They make you feel like you are the only customer they have helped all day, even though they may have seen hundreds before you. empowerment is a word that's a bit overused. But the meaning behind it is very powerful, especially as it relates to customer care. Stars take the power that they have been given to serve customers and to take ownership of their problems. In fact, true Service Stars find ways to help customers even when the letter of the law or policy prevents it.

I am sure I am the Service Star. Are you also? Think about it and write comments on how you feel.