Service Quality

Service quality

Service quality

Monday, 26 January 2015

Puzzle 4- Will you go the extra mile?












Posted by Unknown at 20:33
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EMilyn

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Blog Archive

  • ▼  2015 (76)
    • ►  July (5)
    • ►  May (5)
    • ►  April (11)
    • ►  March (16)
    • ►  February (16)
    • ▼  January (23)
      • The secrets of superior service
      • Puzzle 8- Tools and techniques
      • Puzzle 7- Point of view
      • In challenging times, service matters most!!!
      • Puzzle 6- Build better service culture
      • Are you a real professional?
      • Puzzle 5- How much difference do you make?
      • Pain in the neck Customers
      • Puzzle 4- Will you go the extra mile?
      • What are the little things that mean a lot? Puzzle 3
      • Customer discrimination? We do it all the time!
      • How to avoid competing on price
      • How can you add more value? Puzzle 2
      • When service goes wrong, bounce back!
      • How spectacular is your service? Puzzle 1
      • Creating convenience for the customer
      • To be distinctive, you got to be different
      • Uplifting service champions
      • The joy of customer complaints
      • How to attract and recruit the right service talent
      • 12 Building Blocks of Service Culture by Ron Kaufman
      • 7 rules of Service Leadership
      • Service Star
  • ►  2014 (39)
    • ►  December (15)
    • ►  November (20)
    • ►  October (4)
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