Service quality

Service quality

Saturday, 20 December 2014

UP Your Service! Standards

Basic is the bare minimum. Basic is so disappointing.
Expected is just the average. Expected is nothing special.
Desired is what people hope for. Desired is what customers prefer.
Surprising is leading the field! Surprising is something special.
Unbelievable is truly world class! Unbelievable is astonishingly great!

Unbelievable products and services:
  • the product is extraordinary, producing results far beyond anything you have experienced in the past
  • the product comes with an extra upgrade at no charge, plus a lifetime supply of parts, add-ons and other materials
  • the price is an once-in-a-lifetime special
Unbelievable delivery systems
  • the product arrives and automatically installs itself while simultaneously upgrading, maintaining and fine-tuning the environment around it
  • the delivery team go all the way to produce an exceptional customer experience. They are entertaining and educational, leaving you in a fabulous mood to face the future
Unbelievable service mindsets
  • staff regularly exceed all customer expectations. They constantly seek ways to surprise and delight you
  • key staff members are dedicated to personally support and manage your relationship with the company. Overtime, they become your friends and confidants. They earn it.
Unbelievable relationships
  • the company provides an ongoing value-added service to understand your changing needs and provide you with exceptionally well-suited products
  • you are only charged for what produces practical and valuable results
With all the unbelievable actions above, there isn't any risk involve, while your complete is 100% guaranteed.

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