To build a reputation for UP Your Service!, you must go beyond the momentary one-shot deal. You must cultivate expertise in providing transaction satisfaction, creating reliable relationships and building powerful partnerships into the future. These styles of interaction are all circular in nature. They are characterised by completed service cycle. Each service cycle is a series of interconnected conversations: explore, agree, deliver and assure. not every service provider does a good job in all 4 areas. In fact, most are chronically weak in at least 1.
- Explore: understand each other, speculate, discover, generate new possibilities and fresh ideas, build awareness and rapport
- Agree: make clear promises, make beneficial promises and commitments, develop contingency plans, negotiate constructively and establish clear terms and conditions
- Deliver: do what you promise, execution is the key, dedicate adequate resources, get the job done correctly the first time round and track your agreements
- Assure: confirm satisfaction, confirm client and partner satisfaction level, find ways to improve for the next time, make sure all parties are fully satisfied with the results, if not explore what needs to be done.
You can depend on this cycle in all aspects in your life, like in a business, planning your wedding, buying of insurance, selling if insurance, buying a new phone or even upgrading of your old computer system.
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