Today is a Public Holiday in Singapore, every where s sure to be busy and crowded with people, especially in F&B.
I had my early dinner in Thai Express at Vivo Branch. Although the restaurant wasn't really pack with people will still it looks busy.
Thai Express don't serve free flow of plain water now, this is to increase sales in their in house drinks. As usual, I placed order for my family and I. My aunt wanted to have a glass of warm water and the rest of us did order from the menu.
One of the server said we got to purchase a bottle of mineral water but from the bottle of water, he will pour out a glass and warm it up. I was fine with it cause he did keep up the standard of no free water.
We ask for another empty glass to pure the rest of the water from the bottle to drink. My mum didn't know that the glass was dirty and pure the rest of the mineral water into it. After realising it, we ask for the manager. He listen attentively on what the situation was and decided on how to solve the scenario straight away. He first apologised then he suggested that he will change a brand new bottle of mineral water and a clean glass.
He sounded very sincere with his apologises and the solution. I was impressed because I didn't speak very politely myself.
After our meal, we ask for the bill, the manager also waived off the service charge and apologised once again.
Overall, I think the service standard at that branch passed with flying colours, hope they will keep it up and I hope to see these standard of service at every branch.
Keep up the goo work.
No comments:
Post a Comment